Returns
Returns & exchanges
All items purchased on the gentlestorm.paris website, are eligible for return or exchange within 14 days of delivery.
If you wish to return or exchange an item, please contact us at contact@gentlestorm.paris and request a return authorization.
Please make sure to state your order number and the name of the item you wish to return. We will get back to you with a return label and customs documentation as soon as possible.
Once you have received the confirmation from us, please drop off the package at your nearest drop-off point, or contact a shipping company to schedule a pick-up depends of which option is possible at your location.
Important information on returns
Items must be returned in perfect and unused condition.
Items must be returned exactly as received.
Items must be returned in their original, with an undamaged box and zip bag, and cleaning cloth as this is considered part of the product.
When returning by mail, please make sure to return the item and its corresponding box inside another solid carton box to not damage the original packaging, preferably the original outer packaging used to ship your order.
Gentle Storm reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
Please note that Gentle Storm will not refund taxes, duties, and/or any additional charges that may occur for orders outside of the USA. Shipping costs for uncollected packages will not be refunded.
Receiving a refund
All returns fulfilling the above criteria and shipped back within 14 days will be refunded to the original form of payment. Please note that if the package is not returned by the provided return label, together with the customs documentation, Gentle Storm has the right to deduct any additional charges that may apply (e.g. import fees). Shipping costs for uncollected packages will not be refunded.
Once received, returns take approximately 7 business days to process. Upon completion, a refund confirmation email will be generated.
Please note that return processing may take additional time during peak seasonal times.
Quality guarantee
If you receive an item classified as faulty and/or damaged, you must contact us within 7 days of receipt. Gentle Storm's quality guarantee only covers possible manufacturing defects and cannot be held responsible for defects due to failure or damage caused by improper use or carelessness, aesthetic changes, defects, and/or damages caused by normal wear/tear and aging.